Ordering with Paypal 

 

To place an order with simply click on the 'add to cart' button next to the items you want and then go to the checkout and select your country, this will add your postal fee to your order .Then press the Paypal button and PayPal will take you to a secure site where you will enter your details and pay for your items,You don't have to have a PayPal account to use this service but it is the safest and quickest way to send money online using credit or debit cards.

 

 Paying with a postal order or cheque

 

Our preferred method of payment is through Paypal but we are happy to accept payment through  UK GBP Pounds Cheques  or UK postal orders .If you would like to pay by Postal order or cheque please email me with your order details via the 'contact us' page. I will then send you details of how to pay.Payment is due within 7 days of purchase, if payment is not received and no contact is made we will assume that you no longer want the item and it will be relisted .Parcels are sent as soon as the cheque has been processed.

 

 UK Post & Packing Fees

 

Postage Rates within the UK as of  1st January 2016  

 

Orders up to  £ 59.99 .....£ 2.99     

Orders £ 60.00 and over.....£4.50

 

All orders are sent 1st class through the Royal Mail .All items are checked and individually packed so they should reach you in a perfect condition.Any problems please let us know

 

 International Orders

 

International orders with payment through Paypal only incur a small handling fee:

Europe - £ 1.50                   Rest of the World-£ 2.99 

 

We always obtain proof of posting but  items sent by standard airmail from the UK are not tracked or insured and buyers using this service do at their own risk. If you require insurance please request that items are sent using the Royal Mail Airsure service or alternatively , you can have your item tracked , although this is rather expensive option , please let me know at the time of purchase for prices . Items are always dispatched within two business days.

Postage to Europe is estimated to be between 3-5 days and to the US and Australia, 5-7 days although it may take longer over the holidays.  Please remember that you may also be charged customs fees which we do not cover.

A currency converter is available at :www.xe.com

 

 Returning  Items

We hope that you are delighted with everything that you receive from Nellie Rose but if there was a problem with the item please notify us within 3 days of delivery We are happy to offer a refund but only if items are unused and in the original packaging.We don't exchange items where there has simply been a customer error or change of mind. Please let us know that you wish to return  the item and why on the contact form . No refund is available on the returning postage cost so please obtain proof of posting . 

 

Privacy

Privacy Guarantee PayPal is a secure system which means that we don't receive your credit card or bank account details - we just get a list of the items you have purchased and the delivery address. Personal information that you send us will not be shared with anyone else, it is only used to process your order and  nothing more.

 

If you need any more information please contact us at:

mail@nellierose.co.uk